FAQ

Frequently Asked Questions

🛒 Ordering

How do I place an order?
Simply browse our products, add your items to the cart, and proceed to checkout. We accept all major credit cards and Shop Pay.

Can I modify or cancel my order?
Orders can be modified or cancelled within 24 hours of placement. Please contact us as soon as possible.

📦 Shipping

How long does shipping take?
Standard shipping takes 5–7 business days. Expedited options are available at checkout.

Do you ship internationally?
Currently we ship within the US. International shipping is coming soon!

How do I track my order?
Once your order ships, you'll receive a tracking number via email.

🔄 Returns & Exchanges

What is your return policy?
We accept returns within 30 days of delivery. Items must be unused and in their original packaging.

How do I start a return?
Email us at support@aurelpaddleco.com with your order number and reason for return.

🛠️ Products

What materials are your paddles made from?
Our paddles are crafted from premium materials designed for durability and performance on the water.

Do you offer custom or bulk orders?
Yes! Reach out to us for custom orders or bulk pricing inquiries.

📬 Still have questions?

Visit our Support page or email us at support@aurelpaddleco.com. We're happy to help!